Domenda wants order issues handled clearly and fairly. Because products are fulfilled by multiple partners, return eligibility can vary by item. Please contact us before sending anything back.
Damaged, defective, or incorrect items
Contact us within 7 days of delivery at shopdomenda@gmail.com. Include your order number and clear photos of the item and packaging when possible so we can review the issue quickly.
Standard return requests
For non-defective items, return requests should be submitted within 14 days of delivery. Approved returns must generally be unused, in original condition, and include the original packaging when applicable.
Some products may be final sale or non-returnable because of item-specific or fulfillment-partner restrictions. Return approval is required before an item is mailed back. Please do not send a product to an address on the package without first receiving return instructions from Domenda.
Unless an item was damaged, defective, or incorrect, return shipping costs may be the customer’s responsibility. Approved refunds are returned to the original payment method after any required return is received and reviewed. Original shipping charges, if any, are generally non-refundable unless the return is due to an order error.
For help, contact shopdomenda@gmail.com and include your order number.